Privacy Policy | Viva Home

Viva Home (“we,” “us,” or “our”) operates the website www.myvivahome.com. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

Information Collection

We gather browser data, IP addresses, and personally-identifying information when visitors interact with forms on our website. Information you provide to us by filling out a form on our website may be shared with affiliates or third parties to better serve you.

We collect information including but not limited to: your name, email address, phone number, mailing address, and any other information you voluntarily provide through our contact forms or service requests.

SMS/Text Messaging Data

You must be at least 18 years of age to use our services or enter into any agreements with Viva Home.

Service Area

Our services are available to residential and commercial customers in the Tampa Bay area, including Tampa, Sarasota, Venice, Fort Myers, and surrounding communities in Florida.

Warranty

Viva Home offers a 10-year warranty on our premium water filtration systems. Warranty terms and conditions are provided at the time of installation and are subject to the specific product purchased. Please refer to your warranty documentation for complete details.

SMS/Text Messaging Terms

No mobile information will be shared with 3rd parties or affiliates for marketing or promotional purposes.

Data Collection: We collect your name, mobile phone number, date and time of consent, and records of opt-in method (web form, keyword opt-in) when you sign up for SMS updates.

Data Usage: We use your data solely for sending updates, promotions, appointment reminders, and service-related notifications related to our water treatment products and services.

Data Security: We protect your data through encryption and secure storage measures to prevent unauthorized access.

Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time. Consent records are kept for the duration of your subscription plus a reasonable period thereafter as required by law.

No Sharing for Marketing: Mobile numbers and opt-in consent data will NOT be shared with any third parties or affiliates for marketing purposes.

Limited Service Provider Sharing: We may share mobile numbers and opt-in data only with subcontractors or service providers under strict confidentiality, and only to support customer service, delivery, or technical operations of our SMS program.

Consent Protection: All text-messaging originator opt-in records and associated consent are kept private and will never be transferred to third-party marketers.

Contact Authorization

Program Description

By submitting forms on our website, you authorize us to contact you via phone, text message, and email regarding our products and services. This authorization applies even if you are registered on any Do Not Call lists. We may send promotional materials or assess your property online for service eligibility.

Data Usage

Your personal data supports service delivery, product development, marketing communications, and targeted advertising. Specifically, we use your information:

To provide you with information, products, or services that you request from us
To contact and communicate with you when necessary
To improve our website and customer service
To send periodic emails regarding your order or other products and services

Third-Party Sharing

Information may be disclosed to employees, contractors, and affiliates who need access to perform their duties. However, text messaging consent data remains protected and will not be shared with third parties for marketing purposes.

Opting Out of SMS

You can opt out of receiving SMS messages at any time by:

Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS message
Calling us at (941) 866-3730

After you opt out, you will receive one final confirmation message and will no longer receive SMS messages from us unless you re-subscribe.

Your Rights and Choices

Accessing/Updating Information: You have the right to access, correct, or delete your personal information at any time by contacting us.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request that we disclose what personal information we collect, use, and share about you.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
Right to Opt Out: You may opt out of the sale of your personal information.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Cookies & Tracking

Our website employs various types of cookies and tracking technologies:

Essential cookies: Required for basic website functionality
Analytics tools: To understand how visitors use our site
Functionality cookies: To remember your preferences
Advertising pixels: To deliver targeted ads across platforms

Data Transfer

If Viva Home is acquired or ceases operations, user information may transfer to successor entities, which would maintain existing privacy practices.

Policy Changes

Viva Home reserves the right to modify this Privacy Policy at any time. Continued use of our website after any changes constitutes your acceptance of the updated policy.