Welcome to Viva Home. By accessing and using our website at www.myvivahome.com, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

Acceptance of Terms

By accessing and using the Viva Home website and services, you accept and agree to be bound by these Terms of Service. If you do not agree, please do not use the website or services.

Eligibility

You must be at least 18 years of age to use our services or enter into any agreements with Viva Home.

Service Area

Our services are available to residential and commercial customers in the Tampa Bay area, including Tampa, Sarasota, Venice, Fort Myers, and surrounding communities in Florida.

Warranty

Viva Home offers a 10-year warranty on our premium water filtration systems. Warranty terms and conditions are provided at the time of installation and are subject to the specific product purchased. Please refer to your warranty documentation for complete details.

SMS/Text Messaging Terms

The following terms apply specifically to our SMS/text messaging program.

Program Description

When you opt in to our SMS program, you may receive text messages from Viva Home including:

• Appointment confirmations and reminders
• Service updates and notifications
• Promotional offers and special discounts
• Follow-up messages regarding your bathroom remodeling services

Message Frequency

Message frequency varies based on your interactions with us and your service needs. You may receive approximately 4-8 messages per month, though this may vary.

Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP to (941) 866-3730 or reply STOP to any message you receive from us.

After you send the SMS message “STOP” to us, you will receive one final SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

We also accept the following opt-out keywords: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or any other reasonable opt-out request.

HELP Instructions

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at:

• Phone: (941) 866-3730

Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. We and wireless carriers are not responsible for any delays in the delivery of messages or for any errors in the content of messages.

Supported Carriers

Our SMS program is compatible with the following major wireless carriers: AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Cricket Wireless, MetroPCS, Boost Mobile, Virgin Mobile, Alltel, and other major carriers.

Privacy

Your mobile phone number and opt-in consent data will not be shared with third parties for marketing purposes. For more information, please review our Privacy Policy.

User Responsibilities

When using our website or services, you agree to:

• Provide accurate and complete information when submitting forms
• Not use our website for any unlawful purpose
• Not attempt to interfere with the proper functioning of our website
• Not reproduce, duplicate, or copy any part of our website without permission

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Viva Home and is protected by copyright and intellectual property laws. Unauthorized use of any materials may violate copyright, trademark, and other laws.

Limitation of Liability

To the maximum extent permitted by law, Viva Home shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services. Our total liability is limited to the amount paid for the specific service in question.

Indemnification

You agree to indemnify and hold harmless Viva Home, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses arising out of your use of the website or services, or your violation of these Terms of Service.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of linked sites and are not responsible for their content or privacy practices.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from these terms shall be resolved in the courts of Florida.

Changes to Terms

Viva Home may modify these Terms of Service at any time. Significant changes will be posted on this page with a revised “Last updated” date. Your continued use of the website or services after any changes constitutes your acceptance of the updated terms.

Contact Information

For questions about these Terms & Conditions, please contact us at (941) 866-3730.